What are your delivery lead times ?
From 48 to 72 hours, depending on the destination.
Is there a minimum order ?
Yes, the minimum order is 1 box.
Where do you deliver ?
France, French overseas territories, Europe (EU and non-EU zones).
How can I place an order ?
Orders can only be placed by email: contact@serup.fr
Are there any delivery charges ?
Yes, they are calculated based on the value of your order.
Do you offer free delivery ?
Yes, on orders over €2,668, excluding VAT.
Where do your raw materials come from ?
The European Union.
Are your containers reusable ?
No, they are single-use.
Are your containers fragile ?
No, they are resistant to very cold temperatures.
Are the lids put in the same boxes as the containers ?
No, but the products are packaged to ensure the same number of containers and lids (apart from ice-cream molds).
Do you have a return policy ?
Yes, items can be returned at your own expense. Boxes must be in their original condition and goods must be returned within a maximum of 12 months.
What methods of payment do you accept ?
Bank transfer and SEPA transfer (debit and credit cards are not accepted).